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Size Guide

Refunds & EXCHANGES

SoulSista is committed to 100% customer satisfaction. 

We know how tricky it can be sometimes ordering the right style or size online for this reason we welcome returns, credit notes or exchanges  within 30 days of the original purchase when you provide the tax invoice. 


Please also ensure:


  • The good must be in their original condition – unmarked and unwashed
 • All tags, labels and branding must accompany the product
 • The product must not smell of smoke, deodorant or washing powder
 • Postage is non refundable unless item is deemed faulty


The purchase price of the return item minus any applicable charges will be credited back to your original method of payment. Please allow 14-21 business days.


POSTING A RETURN

We recommend returning your items using an insured, traceable shipping method. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for return postage. Original shipping charges are not refundable. Once your return has been received, inspected and processed, your refund or exchange will be processed immediately.


FAULTY GOODS

Items that are returned faulty may need further inspection from the product’s brand to determine if the product has a manufacturers fault.  Due to the nature of this process it can take several weeks for the brand to fully establish if the item in question is faulty.  If an item requires this service we do our very  best to complete the process quickly and efficiently and will keep you informed of the progress of your product.


Terms & Conditions

LIABILITY
SoulSista does not accept liability for any loss or damages caused by this website, or any website linked to this website. SoulSista Reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.


ORDERING METHOD
SoulSista website offer on-line purchasing. Orders via phone, fax or email will not be accepted.


CURRENCY USED
The nominated currency used for all transactions is (USD$). 


All Australian domestic customers and deliveries sent to Australian delivery addresses will be subject to Australian GST. The rate of Australian GST is 10%. When Australian goods are exported (sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST.


SHIPPING RATES
SoulSista will publish or display the current shipping rates on the websites as applicable. Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of SoulSista. SoulSista reserves the right to change any or all of the following, at any time:-Shipping rates charged to any destination; -Delivery method; -Carrier or shipping provider.


SHIPPING WITHIN AUSTRALIA
Online orders for delivery within Australia are normally dispatched via Australia Post E-Parcel Express and usually arrive within 1- 3 business days from dispatch. 


INTERNATIONAL SHIPPING
SoulSista ships to most* destinations around the world via Australia Post and should usually arrive within 3-10 business days from dispatch depending on country.   SoulSista does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives. By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  You will be importing goods into your destination country. SoulSista wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government. SoulSista does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of order.  Under no circumstance will SoulSista accept any orders back due to rejection of customs charges.  Orders cannot be returned to sender.


DISPATCH OF ORDERS

Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock. SoulSista will endeavour to search in store for styles if they are not available in the online store warehouse. If any items cannot be fulfilled from your order we will contact you via email.


ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify SoulSista, as soon as possible. Please see Returns & Exchanges Policy for more information.


PRICING
SoulSista reserves the right to change prices without notice.


RETURNS OR EXCHANGES
We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange, credit note or full refund on online orders within 30 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in unworn condition. To ensure you receive your preferred exchange choice please email yss@yoursoulsista.com with your name, contact details, internal order number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment to our Warehouse Team at SoulSista. If the style you require is ‘out of stock’ an online credit note or refund will be issued.


Enclose your receipt and merchandise to:

SoulSista Online Return Orders8/3 Palermo StreetMentone 3194 VICAUSTRALIA

 SoulSista reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a SoulSista a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the garments arrival at the SoulSista Head Office.

PLEASE NOTE:

  1. SoulSista will not be held responsible if there is a delay in delivery.
  2. Customers will be responsible for the return shipping and handling charge.
  3. For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
  4. You need to send the original or a copy of receipt with you order.
  5. In the event that your product is lost in transit, SoulSista will not be held liable and therefore recommends that you send all returns via Register Post.
  6. We ask that you allow 7 business days from the day your return your package for your account to be credited.


ORDER CANCELLATIONS
Orders can not be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.


TYPOGRAPHICAL ERRORS
In the event that an item is listed at an incorrect price or with incorrect information, SoulSista  reserves the right to withdraw an item from sale, and to refuse or cancel orders. SoulSista will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.  This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.

Privacy Policy



SoulSista is committed to ensuring that your privacy is protected.


This privacy policy sets out how SoulSista uses and protects any information that you give SoulSista when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SoulSista may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect
We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers


What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The NAB Transact payment gateway which we use for payments complies with the Payment Card Industry Data Security Standards (PCI DSS) – the global mandate by the payment card schemes for merchants and payment processors.


How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at yss@yoursoulsista.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 8/3 Palermo Street Mentone VIC 3194 Australia.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.